Altria Group, Inc. is an American corporation and one of the world’s largest producers and marketers of tobacco and related products.
The need
The customer has gigantic warehouses  with hundreds of thousands of containers and workers who are responsible for moving them around. A lot of things were done manually (kept on papers, stickers on containers) and existing embedded application for scanning was not extensible and provided roughly 10% of the required functionality.
To meet the outcomes, we had to digitize everything, increase workers’ efficiency and gather big data for logistics optimization. There was a need to connect our mobile application to a bar-code scanner, which is used for container logistics, to enable workers to pick-up tasks and monitor the progress digitally.
The goal was to optimize their warehouse operations using a smart mobile app and a bar code scanner.
The challenge
The warehouses were not covered by the network which meant the app to work in an asynchronous mode (offline/online). The app had to be integrated with external hardware – Bluetooth printers and container scanners to deliver the desired solution. Retraining existing staff for the new app meant no massive UX/UI changes as users are non-technical. Therefore, there was a need for robust and straightforward redesign.
The app enabled customers to connect a mobile phone with a bar-code scanner device with the possibility for mobile camera scanning. Altria app can be connected to a Bluetooth portable Zebra printer to reprint damaged bar-codes.
Implementation of easy and clean UI design was required for non-technical users. Besides, there is a developer tools interface in the app that can be turned on by privileged users. 
The app drastically improve the debugging experience for technical users and decrease the support cost for the whole company.
The app features
Offline sync - Changes are saved to local mobile storage and synced when the device is connected to the network.
Printing - The app can connect to Bluetooth printers and print labels with QR codes.
Task management - Users see what tasks they should work on and the status of tasks.
Barcode/QR code - The app can be connected to a Cognex scanner or device camera can be used to scan codes.
Smart lookup - The app provides info about the utilization of houses, bins or containers.
Developer tools - Unlocks a privileged mode and allows debugging of the app.
Back to Top